Welcome To
MY Safe Space
Frequently Asked Questions
Why counselling?
You need someone to journey with you when you are facing certain issues, I am here to listen. If you think you are ready to open a pandora box, I am here. If you need professional support, I am here. Of course helping hands does come with charges.
When to seek help?
When your daily life is interrupted by the issues you are facing. Your routine is to go on. Your body and mind are not aligned. You feel that you need a lot of effort to do something you usually do. The prolonged issues are resulting difficulties in daily lives.
How many sessions?
It depends on individuals. The first session would usually take longer as we need to know each other better and build trust between us. Then, we would work on the issues and look at the progress. On a usual basis, client sees me on bi-weekly basis for 4 - 6 months.
Do you give drugs?
Nope. I don't. However, if I find that you are in need of drugs, I will refer you to a psychiatrist whether private or government based on your preference and we work together. Don't be afraid of the stigma. I am on medication myself. It is not that scary.
24-Hours services?
Unfortunately, no. I do not provide 24-hours emergency care. I am only able to provide appointment basis virtual or physical (Klang Valley) counselling | consultation services. However, you may call emergency hotlines or walk-in to nearest emergency department or government hospitals.
Payment Policy?
Payment is to be made upon making the appointment for the session. If you are late, I will still need to end the session on time. It is a mutual respect to both you and I on our punctuality and time management. If there is an extension needed, extra charges incurred to the bill.
Discount?
The price is fixed for everyone unless there is promotion on-going. Existing clients will follow the existing prices if there is an increment in price. Unfortunately this is a helping career, I cannot simply quote prices to every single individual. It is ethics and professionalism.
Refund Policy?
MY Safe Space holds a no-refund policy. That being said, if you made an appointment and did not show up, the fee will not be refunded. If you reschedule at least 24 hours before your session, there is no penalty. If you reschedule the very last minute, the fee incurred is taken as penalty.
Payment Methods?
Upon making the appointment online, you are required to make the payment using credit cards or debit cards. If you prefer to make the payment through online banking, e-wallets or Buy-Now-Pay-Later (BNPL) services, you may make the appointment through WhatsApp and QR code will be forwarded to you to make the payment. The payments will go to BeLive In Psychology PLT company account as that is holding company of MY Safe Space.
Emergency Hotlines?
Talian Kasih: 15999 (24H)
Befrienders KL: 03 - 76272929 (24H)
Heal: 15555 (8am - 12am)
Buddy Bear: 1800 18 2327
Government Emergency Line: 999
Do You Give MC?
Medical certificate can only be produced by a medical officer or a medical specialist. However, I can issue a time sheet that serves the same purpose as a medical certificate but not for the entire day, just for a period of time for you to take off to attend therapy. I can also write a letter to prove that you are unfit for work (if deem true) and needed a day off. The time sheet or letter is non-chargeable.
Can I Claim Income Tax?
Definitely! MY Safe Space is a subsidiary company of BeLive In Psychology PLT which is a registered company under SSM and recognized by Lembaga Kaunselor Malaysia. You may ask for receipt and file for mental health income tax claim. However, if you are filing for insurance claim, it depends on which insurance company and type of insurance. Certain companies are claimable for counselling services while certain only claimable for psychiatry services.
Range of Issues?
Academic Underachievement
Adult ADHD
Anger Management
Anxiety
Behavioral Issues
Bully
Career Choices
Career Pathways
Communication Difficulties
Compromised Health & Relationships
Confidence & Self-Esteem
Conflict at Home
Constant Fatigue
Coping with Extramarital Affairs
Coping with Sudden Events
Depression
Developmental Concerns
Differences in Goals & Values between Couples
Eating Disorders & Body Image
Family Conflicts
Family Crisis Processing
Fear
Financial Issues
Fluctuating Emotions
Grief & Loss
Identity Crisis
Insecurity
Learning Disability
Life Crisis
Life Transitions
Motivation
Non-Substance Abuse | Addiction
Obsessive Compulsive Disorder (OCD)
Panic Attacks | Disorders
Parent Separation
Personal Growth
Personality Issues
Phobia
Poor Memory & Organizing Skills
Psychopathological Issues
Relationship Issues
Resilience Building
Restlessness
Role & Responsibilities
Romantic Relationship
School Refusal
Self Harm
Sexual Intimacy
Sexual Related Issues
Sexuality Issues
Sleep Problems
Social Anxiety
Stress
Suicidal
Trauma
Trust
Diagnoses Purposes?
IDENTIFY
Intellectual Disabilities
Gifted Intellectual Abilities
Attention Deficit/Hyperactivity Disorder
Autism Spectrum Disorder
Learning Disabilities
(Dyslexia, Dyscalculia)
Psychological Disorders
(Schizophrenia, Depression)
Disruptive & Dysfunctional
Personality Traits
Special Needs
Traumatic Brain Injuries
Emotional & Behavioral Issues
Trauma
CAN BE USED FOR
Court Cases
School Placement
Special Needs School Placement
OKU Status & Card Application
Child Custody
Suggestions & Recommendations
for Referrals
Employee Psychological Competency
Work Placement
Special Permit Applications
Pension Transfer Application
Legal Cases
Governmental Aid Assistance
Insurance For Special Needs
Early Intervention
Process of Diagnoses?
The fee charged covered for the entire process of diagnosis which includes:
The intake session:
for both child and parents
or
adult only (if it is for adult)
The diagnosis session:
this is the second session which requires the client to be present for the diagnosis | assessment for about 2 hours
The report:
the report will take about 2 - 3 weeks to be generated and then an appointment will be made through WhatsApp when it is ready
The report giving session:
this is the third session which the report will be handed over to the client physically and explained in detail and referral and suggestions given
*As certain diagnoses or assessments could only be done by a clinical psychologist, I will referring the diagnosis part to someone to handle it.
If you wish to continue the therapy with us at MY Safe Space, arrangements will be made accordingly.